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Returns

1. We are happy to offer a full refund (excluding shipping) on items returned within 30 days of receipt of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. Returned items must be unworn, unwashed and undamaged. It must also be in the original packaging.
3. For products purchased directly from WEAVEFairTrade.com proof of purchase is required.
4. For defective, damaged or incorrect items, please notify us within five days of delivery in order to receive a refund/exchange. Email us at marketing@weavefairtrade.com to organize the return.
5. Additional non-returnable items:
Gift cards
6. There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

1. Once your return is received and inspected, we will send you an email from marketing@weavefairtrade.com to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
2. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@weavefairtrade.com.

Sale items (if applicable)

1. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
2. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@weavefairtrade.com and send your item to: 17/4 Sirimangkalanjarn Soi 7, Tambon Su Thep, Amphoe Mueang Chiang Mai, Chang Wat Chiang Mai 50200

Shipping

1. To return your product, you should mail your product to: 17/4 Sirimangkalanjarn Soi 7, Tambon Su Thep, Amphoe Mueang Chiang Mai, Chang Wat Chiang Mai 50200
2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.